How HelpPlus Revolutionized Customer Support with llmcontrols.ai

Disclaimer: The following stories are fictitious and generated using AI; they represent potential implementations using LLM Controls, and may include elements under active development or to be jointly developed with customers

The Challenge

Anna, Customer Experience Manager at HelpPlus, struggled to provide consistent, timely support across global markets. Their support team was overwhelmed by spikes in inquiries, leading to delayed responses and frustrated customers. Personalization and seamless escalation were also lacking, creating gaps in the customer experience.

“We simply couldn’t keep up with round-the-clock demand without sacrificing quality or responsiveness,” Anna recalls. “Our customers expected instant, personalized support any time of day, but we didn’t have the tools to deliver.”

Discovering llmcontrols.ai

HelpPlus discovered llmcontrols.ai, a visual AI workflow platform that enabled them to implement intelligent 24/7 chatbots capable of personalized, scalable customer service with seamless human handoff.

“What impressed us was the chatbot’s ability to understand context, personalize responses, and escalate complex issues smoothly,” Anna explains. “It helped us not only meet but exceed customer expectations globally.”

Building Their First Customer Support Workflow

Anna’s team wanted to deliver instant, high-quality support around the clock without overloading their agents. Using llmcontrols.ai’s visual editor, they built their first workflow, an AI-powered support system capable of providing 24/7, personalized customer assistance with seamless human collaboration.

The Setup:

They started by connecting chat input components that captured incoming customer queries in real time, automatically routing each message based on intent, to an FAQ system, escalation path. The LLM workflow powered contextual responses, drawing from product documentation, live knowledge bases, and user history to ensure accurate, human-like replies.

Next, they integrated customer data sources to personalize every interaction, tailoring messages, solutions, and recommendations to each user’s profile. When complex or sensitive issues arose, llmcontrols.ai’s escalation logic transferred conversations directly to human agents, complete with conversation history and context for a seamless handover.

The team also added its own evaluation layer to check responses for accuracy and tone before sending them, along with a feedback loop that continuously improved the system based on customer ratings. Finally, they deployed the workflow across multiple channels, web chat, in-app support, and messaging platforms, ensuring consistent, real-time assistance everywhere.

The Result:

HelpPlus cut response times from hours to seconds, improved satisfaction scores dramatically, and scaled global support without increasing headcount. Agents now focus on complex cases while customers receive instant, personalized help at any time of day. With llmcontrols.ai, their support isn’t just faster, it’s smarter, more human, and always on.

The Impact

With llmcontrols.ai, HelpPlus reduced response times to seconds, improved customer satisfaction scores, and managed peak volumes effortlessly. Agents were freed to focus on high-impact tasks, while customers received personalized and consistent support every time.

“llmcontrols.ai transformed our support from reactive to always proactive, providing round-the-clock care with a personal touch,” Anna states.

Ready to Elevate Your Customer Support?

We’ll help you build automated customer service workflows in llmcontrols.ai that provide instant, personalized support with smooth agent transitions and 24/7 reliability.