How NextGen Solutions Transformed Their Knowledge Management with llmcontrols.ai

Disclaimer: The following stories are fictitious and generated using AI; they represent potential implementations using LLM Controls, and may include elements under active development or to be jointly developed with customers

The Challenge

Tara, head of product enablement at NextGen Solutions, was facing the challenge of complex and fragmented technical documentation. Users found product information confusing, which increased support inquiries and slowed onboarding. Inconsistent documentation and knowledge silos hampered internal collaboration and efficiency.

“We spent too much effort updating and explaining complex documents,” Tara recalls. “Our documentation was often inaccessible and outdated, putting unnecessary pressure on support teams.”

Discovering llmcontrols.ai

NextGen Solutions discovered llmcontrols.ai, a visual AI-powered platform designed to automate and streamline documentation creation, maintenance, and translation. The platform empowered the team to generate clear, concise product manuals and support articles tailored to diverse user needs.

“What impressed us was how the AI simplified technical complexities and maintained consistent messaging across documents,” Tara says. “It built a living knowledge base that evolved with our products.”

Building Their First Documentation Workflow

Tara’s team began with one goal: to make complex technical documentation effortless to create and easy to understand. Using llmcontrols.ai’s visual editor, they built their first workflow: an AI-powered documentation system that could simplify, organize, and update content automatically across all channels.

The Setup:

They connected multiple data inputs, product specifications, user feedback, and support tickets, to give the AI a complete understanding of product context and user challenges. Next, they built a content simplification module that translated dense technical jargon into clear, step-by-step instructions.

The workflow then automated the creation of FAQs, troubleshooting guides, and manuals, storing everything inside a centralized knowledge base. A best-practices component standardized internal documentation and training materials, while a multilingual translation node ensured every document could be localized for global teams.

Finally, the team added a quality assurance step to validate clarity, tone, and brand alignment before integrating outputs into help portals, internal wikis, and customer support tools via APIs. They refined and tested everything in llmcontrols.ai’s Playground until every document achieved perfect clarity and consistency.

The Result:

What once took weeks of manual editing and coordination now happens in minutes. Support tickets dropped, onboarding time halved, and user comprehension doubled. Documentation is no longer static; it’s a living, evolving system that keeps pace with every product update.

Testing and Optimization

Using llmcontrols.ai’s interactive playground, they iterated rapidly, refining prompt templates and workflow to maximize clarity, accuracy, and brand alignment. Collaboration across teams ensured all outputs met user needs before rollout.

Integration and Continuous Improvement

Workflows integrated with product release cycles enabled automatic updates with new features. Usage analytics and user feedback are fed back into the system to continuously improve documentation relevance and quality.

The Impact

NextGen transformed documentation from a lingering burden into a strategic asset, doubling user comprehension, significantly reducing support tickets, accelerating onboarding, and improving cross-team collaboration. Documentation became a dynamic, consistent, and globally accessible knowledge resource.

“llmcontrols.ai didn’t just organize our content; it brought clarity and accessibility to every corner of our organization,” Tara reflects.

Want to Simplify Documentation with llmcontrols.ai?

We’ll partner with you to build custom AI workflows with enterprise documentation automation that generate clear, comprehensive manuals, intelligent knowledge bases, standardized best practices, and multilingual support content, tailored to your products and users.